A few useful details before you choose your next signature.
How do I choose a watch?
Explore each product’s finish and design notes. Each model has its own combination of dial, case, and strap or bracelet. Every watch is US$99.
What product specifications should I check?
Refer to the product page and the instructions supplied with your watch for confirmed movement, dimensions, materials, and care information. For questions before ordering, contact sac@axhung.com.
How long does order processing take?
We prepare orders within 2–4 business days before dispatch. Processing is additional to shipping transit time.
What are the shipping options?
Standard Shipping is FREE and takes 12–20 business days after dispatch. Express Shipping costs US$14.90 and takes 7–15 business days after dispatch. Business days exclude weekends and public holidays.
Where do you deliver?
We serve the United States, Canada, Brazil, the European Union, the United Kingdom, Switzerland, Norway, Iceland, Andorra, Monaco, Serbia, Australia, New Zealand, Singapore, South Korea, and Japan. The destinations available for your order appear at checkout.
Will I receive tracking?
Shipment updates and available tracking are sent to your order email. An initial tracking scan may take time to appear. Orders may arrive in separate parcels.
Can I change or cancel an order?
Email sac@axhung.com immediately with your order number. Changes depend on fulfillment progress and may not be possible after dispatch.
How do I request a return?
Contact sac@axhung.com within 30 calendar days of delivery with your order number. Request return instructions before sending anything back. Customers ordinarily pay change-of-mind return postage; appropriate costs for incorrect or defective goods are covered by us. Mandatory consumer rights remain protected.
When will my refund arrive?
After inspecting a voluntary return, we communicate the outcome and process an approved refund to the original payment method. Contact us if it remains missing ten business days after issuance. Statutory deadlines apply where required.
How should I care for my watch?
Use a soft, dry cloth and avoid chemicals or impacts. Do not immerse in water unless the supplied instructions confirm a suitable water-resistance rating. Follow the product’s specific care instructions.
How can I contact Axhung?
Email sac@axhung.com or call +12092459092. Support hours are Monday–Friday, 9:00 AM–5:00 PM ET. For an existing order, include the order number and checkout email.